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What IS Good Customer Service?
Companies that are customer service focused have based their mission statements, visions and goals on the very definition of what is good customer service. Much time and forethought goes into defining what good customer service means to the organization as a whole, and time, money and energy is spent training senior management, instructing them in the finer points of dealing with customers with success. Sadly, this same degree of training and instruction seems to be sadly lacking when it comes t
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